Toll Brothers

  • Customer Experience Business Analyst

    Location US-PA-Horsham
    Job ID
    Other - Other
    % Travel Required
    Up to 25%
    Education Required
    Bachelor's Degree
    Job Type
    Full Time
  • Overview

    Join an award-winning company!

    Join a team, which reports directly to the CEO, responsible for delivering company-wide strategy and operational improvement projects for Toll Brothers, a Fortune 500 company.


    About us:

    Since 1967, we've been creating luxury communities in the best locations in the U.S. Today, we're the nation's premier builder of luxury homes across a wide range of home types, including traditional luxury residences, luxury rentals, and premier student living. We're currently building new home communities in 50 markets across 21 U.S. states.

    About the role:


    The Customer Experience Business Analyst is a member of a centralized Customer Experience Team that aims to help Toll Brothers deliver consistent, luxury experiences to its customers. The Business Analyst is responsible for analyzing quantitative and qualitative information related to customers and customer facing processes.



    • Ability to plan and prioritize while focusing on detail orientation and effective time management
    • Ability to work with employees among multiple departments
    • Working knowledge of Microsoft Office programs, including Outlook, Excel, Word, and PowerPoint
    • Ability to apply creative problem-solving to address business needs and issues
    • Capable of forward thinking to the benefit of the organization by analyzing information; identifying discrepancies and inconsistencies
    • Ability to analyze data to determine validity
    • Ability to demonstrate a capacity for understanding the business operations and functions within the organization

    #1 in Home Building Four Years in a Row
    - Fortune magazine



    • Bachelor's degree with a major or concentration in Business, Economics, Finance, or Accounting
    • 2+ years of experience working in a professional environment
    • Self-starter with integrity
    • Prior experience with consumer insights
    • Prior consulting experience

    We offer an excellent benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!

    Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!






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