Toll Brothers

Technical Support Agent

Job ID
Administrative/Support Services - Experienced
% Travel Required
Education Required
College Degree Not Required
Job Type
Full Time


Join A Top-Rated Company!

TBI Smart Home Solutions, a wholly-owned subsidiary of Toll Brothers, seeks a Technical Support Agent to test all components, diagnose, troubleshoot and support the set up and retention of Subscriber accounts. This position is based in Horsham, Pennsylvania.

Candidates can expect a busy environment with responsibilities relating to various aspects of servicing alarm accounts that include but are not limited to:

  • Provide technical support and assistance to 5,000 plus Subscribers

  • Perform services using web-based applications to register wireless devices and set up testing of web-based services and products
  • Perform data change requests, user code and panel programming services, Subscriber account maintenance
  • Perform panel uploads/downloads while updating and reviewing panel programming
  • Coordinate service calls, troubleshoot with on-site technicians
  • Ability to diagnose and troubleshoot application and product issues with Subscribers
  • Communicate professionally with Subscribers to verify all required account information is accurate and defined correctly
  • Account retention
  • Other duties as assigned

#1 in Home Building Three Years in a Row
- Fortune magazine



We seek self-motivated candidates with at least 1-3 years of experience with an Alarm Installation or Service company, knowledge of DSC, Ademco/Honeywell alarm panels along with and Total Connect services. Professional phone skills, excellent communication and listening skills, experience in resolving customer inquiries and complaints, excellent time management and planning skills, literacy in Microsoft Office and the ability to navigate internal systems and external websites with respect to accounts. Work is performed in an office environment with no field work. Candidate must have the ability to sit for long periods and communicate with Subscribers via telephone or internet.

If you enjoy helping customers in a fast-paced environment and wearing “many hats” to ensure the smooth operation of this expanding division, then this may be the position for you.

We offer an excellent compensation and benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!

Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!






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